FAQ
What are eternal roses?
Eternal roses are preserved roses that maintain the appearance of a natural rose with various unique colours perfect for our floral arrangements. Grown in perfect conditions all year round in the Savannah Region of Bogota, Colombia. Our process starts with our rose harvest under greenhouses and last about 80 days under strict quality control standards and phytosanitary conditions. The preservation of each rose allows them to last from months to years.
How are the roses able to last months to years?
A preserved rose can last for months to years as each rose goes through the process of extraction of water in our controlled greenhouses and is then replenished with our natural pigments to allow our roses to have a longevity of months to years. This preservation process provides the look and feel of a real flower. We have handcrafted OUR UNIQUE SCENT to each preserved rose.
Do the roses have a scent?
Nature Of Roses has handcrafted a unique scent exclusive to our preserved roses.
How to Care For Your Preserved Roses By Nature Of Roses
- DO NOT water the roses. Any water will immediately damage our preserved roses.
- AVOID direct exposure to sunlight as UV light may cause colour bleaching.
- KEEP the arrangement in a room temperature and away from a high humidity environment.
- DO NOT place anything on our roses as they are very delicate.
- DO NOT remove the roses from their box as our roses are secured and happy there.
- If dust collects clean with a soft duster or a steam of dry air if necessary.
- The lid is meant to stay on the side or bottom of the box.
- Be mindful when carrying our arrangements as they are delicate.
Can I remove the roses from the box or acrylic case?
No, the roses are designed to stay inside the box or acrylic case as they are in a happy place there. Removing the flowers will damage the arrangement.
Can I order via e-mail or over the phone?
If you have any questions, please call us at (416) 474-3152 or send us an email at info@natureofroses.ca
At this time all orders have to be placed on our website www.natureofroses.ca
What days of the week do we deliver?
We deliver arrangements 7 days a week. If you are located outside of the Greater Toronto Area, we strongly recommend placing your order at least three to five business days in advance before any major holidays, to avoid any delays. See our shipping policy for more information.
Local Hand Delivery is available for the Greater Toronto Area (City of Toronto, Peel, York and Durham regions). Delivery is within 1-2 business days of your order being placed. Same day delivery is also available but you must contact us to confirm availability. We will use the mobile phone number provided on our Checkout page to call or text you about your delivery.
What's your return policy?
Nature Of Roses does not accept returns for our preserved flower arrangements. If you would like to cancel an order, please contact us as soon as possible. You can reach us by phone at (416) 474-3152 or via email at info@natureofroses.ca with any questions, comments, concerns and we will do everything possible to help.